Refund policy

Refund & Return Policy

To ensure transparency and protect both our customers and our business, we have established the following refund and return guidelines:

1. Mandatory Unboxing Video
   Customers must record a clear unboxing video while opening the package at the time of delivery. The video must show the sealed package being opened and the contents inside.

2. No Claims Without Video Proof
   No return, exchange, or refund requests will be accepted without a valid unboxing video showing the package being opened.

3. Damaged, Missing, or Incorrect Items
   If you receive a damaged, defective, missing, or incorrect item, please contact us within 24 hours of delivery and provide the unboxing video as proof.

4. Verification Process
   Once we receive your claim and video proof, our team will review it. If the issue is verified, we will process a replacement or refund as applicable.

5. Rejected Claims
   Claims submitted without proper video proof or submitted after the specified time period will not be eligible for return, exchange, or refund.

By placing an order with us, you agree to these terms and conditions.